Return and Refund Policy

Effective Date: [November 01, 2021]

At Fifystore, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help with returns and refunds under the following terms.

1. Eligibility for Returns

• Timeframe: You have 07 days from the date you received your item to request a return.
• Condition of Items: To be eligible for a return, items must be in their original condition—unused, unwashed, and with all original tags and packaging intact.
• Non-Returnable Items: Certain items are not eligible for return, including but not limited to gift cards, downloadable products, perishable goods, and any personalized or custom-made products.

2. Return Process

• Step 1: Contact Us
  Email our customer service team at contact@fifystore.com with your order number, the item(s) you wish to return, and the reason for your return.
• Step 2: Shipping the Return
  Once your return is approved, you will receive instructions on how to send your item back. You are responsible for covering the shipping costs for returning your item unless it was damaged or incorrect due to our error.
• Step 3: Return Confirmation
  After we receive and inspect the returned item, we will notify you of the status of your return. Returns that do not meet our policy criteria may not be eligible for a refund or may incur a restocking fee.

3. Refunds

• Refund Method: If your return is approved, we will process a refund to your original payment method. Please allow 07 business days for the refund to appear in your account, depending on your payment provider.
• Partial Refunds: In certain situations, only partial refunds may be granted, such as items with obvious signs of use, items not in their original condition, or items returned after the allowable return period.

4. Exchanges

If you would like to exchange an item for a different size, color, or variant, please follow the return process to return the item and place a new order for the replacement item. We recommend contacting us to ensure the item is in stock.

5. Damaged or Incorrect Items

If you received an item that is damaged or incorrect, please contact us within [contact@fifystore.com] days of receiving your order. We will provide a replacement or full refund, including shipping costs, upon verification of the damage or error.

6. Return Shipping Costs

Unless the return is due to a mistake on our part (e.g., incorrect or defective item), you are responsible for covering the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for items lost in transit.

7. Contact Us

For any questions regarding returns or refunds, please contact us at:

Fifystore
Email: [contact@fifystore.com]