FAQ - FIFY STORE

What is Fifystore?
- Fifystore is an online store offering hundreds of personalized gift options for various occasions like birthdays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, and more.
What kind of products can I personalize?
- We offer a wide range of products across categories like:
  - Personalized Accessories (e.g., phone cases, bags, keychains)
  - Personalized Apparel (e.g., T-shirts, hoodies, caps)
  - Personalized Home (e.g., cushions, mugs, photo frames)
  - Personalized Jewelry (e.g., necklaces, bracelets, rings)
- All products can be customized with text and photos using our easy-to-use online tool.
How does the personalization process work?
- You can personalize your chosen product using our easy-to-use online tool. Simply upload your photo, add text, and preview your design before placing your order.
Do you offer gifts for specific occasions?
- Yes, we have curated collections for occasions like birthdays, anniversaries, weddings, holidays, and more.

How do I place an order?
- Select your product, customize it using our online tool, add it to your cart, and proceed to checkout.
What payment methods do you accept?
- We accept major credit/debit cards, PayPal, and other secure payment options.
Is the shop secure?
- Of course it is. We use a very secure online payment tool provided by our reliable partner Stripe. Nobody has access to your data.
Do you have any coupon codes to offer?
- Of course, don’t hesitate to use the coupon code “FIFY10” when you place your order to benefit from an additional 10% discount on your entire basket.

Do you offer free shipping?
- Yes, we offer free shipping on all orders to all countries!
What are your delivery times?
- Preparation: 1 to 3 working days
- Delivery: 3 to 6 working days
- Please note that delivery may also depend on your country and place of delivery. During holiday periods, delivery times may vary slightly depending on the delivery company.
Which countries do you deliver to?
- We deliver worldwide, including North America, Canada, Europe, Australia, the Gulf countries, and more.
What are the estimated delivery times for my region?
- USA: 6-10 working days
- United Kingdom: 7 working days
- Europe: 7 working days
- Canada: 10 working days
- Australia: 10-12 working days
- Gulf countries: 10-12 working days
- Rest of the World: 10-12 working days
What shipping carriers do you use?
- We work with trusted carriers such as USPS, FedEx, DHL, UPS, EMS, and local postal services.
Can I track my order?
- Yes, once your order is shipped, you’ll receive a tracking number to monitor its progress.
What if my gift doesn’t arrive on time?
- We recommend ordering well in advance, especially during peak seasons. If there’s a delay, contact us, and we’ll assist you.
Who is responsible for the risk of loss during shipping?
- Title and risk of loss pass to you upon our delivery of the items to the carrier.

Is the customization tool difficult to use?
- It’s very easy to personalize your gift. Don’t hesitate to try it out before clicking on “add to basket.” You can also contact us if you have any difficulties.
Can I preview my design before ordering?
- Yes, our online tool allows you to preview your personalized design before finalizing your purchase.
What file formats can I upload for personalization?
- We accept JPEG, PNG, and other common image formats. For best results, use high-resolution images.
Can I personalize a product with multiple photos?
- Yes, many of our products support multiple photos. Check the product description for details.
What if I make a mistake in my personalization?
- Double-check your design before placing your order. If you notice an error after ordering, contact us immediately.

What is your refund policy?
- At Fifystore, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help with returns and refunds under the following terms. [Read more here.]
What if my product arrives damaged or defective?
- Contact us within 7 days of receiving your order, and we’ll gladly replace it.
Can I get a refund if I’m not satisfied with my order?
- Refunds are handled on a case-by-case basis. Please reach out to our customer support team.

Do you offer support?
- Of course, you can contact us if you have any questions or doubts. We’ll be happy to get back to you within 24 hours.
How can I contact customer support?
- You can reach us via email at [contact @ fifystore.com] or through our contact form. We’re here to help!
What are your customer support hours?
- Our support team is available in business days from 09AM to 04PM to assist you with any questions or concerns.

Do you offer last-minute gifts?
- Yes, we offer express shipping options for last-minute gifts. Check the product page for availability.
Can I order gifts for bulk events like weddings or corporate events?
- Absolutely! Contact us for bulk orders and special discounts.
Do you have gift ideas for specific occasions?
- Yes, we have curated collections for occasions like birthdays, anniversaries, holidays, and more. Explore our occasion-specific categories.

What if the personalization tool isn’t working?
- Try clearing your browser cache or using a different browser. If the issue persists, contact us for assistance.
Can I save my design and complete my order later?
- Currently, designs cannot be saved. We recommend completing your order in one session.