Frequently Asked Questions
General Questions
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What is Fifystore?
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Fifystore is an online store offering hundreds of personalized gift options for various occasions like birthdays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, and more.
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What kind of products can I personalize?
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We offer a wide range of products across categories like:
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Personalized Accessories (e.g., phone cases, bags, keychains)
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Personalized Apparel (e.g., T-shirts, hoodies, caps)
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Personalized Home (e.g., cushions, mugs, photo frames)
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Personalized Jewelry (e.g., necklaces, bracelets, rings)
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All products can be customized with text and photos using our easy-to-use online tool.
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How does the personalization process work?
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You can personalize your chosen product using our easy-to-use online tool. Simply upload your photo, add text, and preview your design before placing your order.
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Do you offer gifts for specific occasions?
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Yes, we have curated collections for occasions like birthdays, anniversaries, weddings, holidays, and more.
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Ordering & Payment
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How do I place an order?
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Select your product, customize it using our online tool, add it to your cart, and proceed to checkout.
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What payment methods do you accept?
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We accept major credit/debit cards, PayPal, and other secure payment options.
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Is the shop secure?
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Of course it is. We use a very secure online payment tool provided by our reliable partner Stripe. Nobody has access to your data.
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Do you have any coupon codes to offer?
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Of course, don’t hesitate to use the coupon code “FIFY10” when you place your order to benefit from an additional 10% discount on your entire basket.
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Shipping & Delivery
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Do you offer free shipping?
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Yes, we offer free shipping on all orders to all countries!
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What are your delivery times?
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Preparation: 1 to 3 working days
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Delivery: 3 to 6 working days
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Please note that delivery may also depend on your country and place of delivery. During holiday periods, delivery times may vary slightly depending on the delivery company.
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Which countries do you deliver to?
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We deliver worldwide, including North America, Canada, Europe, Australia, the Gulf countries, and more.
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What are the estimated delivery times for my region?
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USA: 6-10 working days
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United Kingdom: 7 working days
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Europe: 7 working days
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Canada: 10 working days
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Australia: 10-12 working days
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Gulf countries: 10-12 working days
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Rest of the World: 10-12 working days
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What shipping carriers do you use?
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We work with trusted carriers such as USPS, FedEx, DHL, UPS, EMS, and local postal services.
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Can I track my order?
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Yes, once your order is shipped, you’ll receive a tracking number to monitor its progress.
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What if my gift doesn’t arrive on time?
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We recommend ordering well in advance, especially during peak seasons. If there’s a delay, contact us, and we’ll assist you.
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Who is responsible for the risk of loss during shipping?
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Title and risk of loss pass to you upon our delivery of the items to the carrier.
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Personalization & Design
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Is the customization tool difficult to use?
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It’s very easy to personalize your gift. Don’t hesitate to try it out before clicking on “add to basket.” You can also contact us if you have any difficulties.
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Can I preview my design before ordering?
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Yes, our online tool allows you to preview your personalized design before finalizing your purchase.
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What file formats can I upload for personalization?
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We accept JPEG, PNG, and other common image formats. For best results, use high-resolution images.
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Can I personalize a product with multiple photos?
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Yes, many of our products support multiple photos. Check the product description for details.
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What if I make a mistake in my personalization?
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Double-check your design before placing your order. If you notice an error after ordering, contact us immediately.
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Returns & Refunds
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What is your refund policy?
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At Fifystore, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help with returns and refunds under the following terms. [Read more here.]
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What if my product arrives damaged or defective?
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Contact us within 7 days of receiving your order, and we’ll gladly replace it.
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Can I get a refund if I’m not satisfied with my order?
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Refunds are handled on a case-by-case basis. Please reach out to our customer support team.
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Customer Support
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Do you offer support?
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Of course, you can contact us if you have any questions or doubts. We’ll be happy to get back to you within 24 hours.
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How can I contact customer support?
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You can reach us via email at [contact @ fifystore.com] or through our contact form. We’re here to help!
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What are your customer support hours?
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Our support team is available in business days from 09AM to 04PM to assist you with any questions or concerns.
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Occasion-Specific Questions
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Do you offer last-minute gifts?
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Yes, we offer express shipping options for last-minute gifts. Check the product page for availability.
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Can I order gifts for bulk events like weddings or corporate events?
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Absolutely! Contact us for bulk orders and special discounts.
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Do you have gift ideas for specific occasions?
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Yes, we have curated collections for occasions like birthdays, anniversaries, holidays, and more. Explore our occasion-specific categories.
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Technical Issues
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What if the personalization tool isn’t working?
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Try clearing your browser cache or using a different browser. If the issue persists, contact us for assistance.
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Can I save my design and complete my order later?
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Currently, designs cannot be saved. We recommend completing your order in one session.
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